---
title: Roster
description: Your employee data inside Array HQ — who's on the team at every site, connected to the metrics and goals that drive performance.
product: ops
audience: operator
voice_pillar: coordinate
---

# Roster

> Your employee data inside Array HQ — who's on the team at every site, connected to the metrics and goals that drive performance.

## The operational problem

Most operators manage their workforce roster in one system, track performance in another, and handle rewards in a third. When none of these systems share an employee identity, it's impossible to tie a goal hit to the person who earned it, or to know which site's team is growing or shrinking without manual reconciliation.

## How Array HQ solves it

The roster connects your employee data to everything else in Array HQ — goals, rewards, points, and performance metrics. When an employee is on your roster, the platform knows who they are across every feature. Goal attainment credits the right person. Rewards reach the right team member. Reporting rolls up by site, by role, by team.

## How it works

### How roster data gets into the platform

Your employee roster arrives through one of two paths:

- **API ingestion.** Your payroll or HRIS system pushes roster data to Array HQ's collection endpoint. New hires, terminations, and role changes flow in automatically on your schedule.
- **Internal sync.** For organizations already using Array's operational systems, roster data is synchronized internally without additional integration work.

In both cases, the platform processes the data and creates employee records linked by a unique identifier (`customerEmployeeId`) that ties each person to their operational metrics, shifts, and rewards across the platform.

### What the roster contains

You'll find the roster in the site view, next to **Overview**, **Goals**, and the **Productivity Dashboard**. Each team member's row shows:

- Name and role.
- Rewards enrollment status — **Enrolled** or **Unenrolled** — along with the enrollment date and current point balance for anyone who's enrolled.

Behind each record, the roster keeps the person tied to the rest of Array HQ: their operational metrics (goal success, points earned) and the employee identifier from your source system (payroll or HRIS) that matches every record to the right person.

It's worth knowing that being on the roster and being enrolled in rewards aren't the same thing. Everyone on the roster is tracked operationally, but points only start to accrue once a team member is enrolled.

### How the roster connects to other features

| Feature | How the roster enables it |
|---|---|
| Goals | Goal success is tracked per employee — the roster links each result to the right person. |
| Rewards and points | Points are issued to enrolled roster members. The roster puts someone on the team; rewards enrollment is what activates points for them. |
| Leaderboard | Ranking is scoped to roster membership at a site. |
| Reporting | Rollups by site, role, and team use the roster as the membership source. |

### Keeping the roster current

Roster data refreshes on a regular cadence — daily, weekly, or on-demand via the API. When employees join or leave, the next sync updates their status. Historical records are preserved for reporting continuity.

## What you'll be able to do

Select anyone on the roster to open their detail panel, where two tabs give you the full picture.

**Profile** is their record at a glance:

- Name, role, and rewards enrollment status.
- Their details — hire date, email, and phone.

**Engagement** shows how their rewards are trending:

- A point balance trend over the last 30 days.
- A quick summary — enrollment status, current point balance, and how it's moved in the last 30 days.
- Recent rewards, each with the date, amount, and the goal behind it.
- Recent redemptions.

Two actions are within reach from either tab:

- **Review Performance** takes you straight to the team member's performance view.
- **Award Bonus Points** lets you grant points on the spot, outside of any goal, to an enrolled team member.

## Key terms

| Term | Meaning |
|---|---|
| Roster | The set of active employees at a site or organization. |
| Employee identifier | The ID from your source system (payroll, HRIS) that links a person across all Array HQ features. |
| Roster ingestion | The process of bringing employee data into the platform via API or internal sync. |
| Rewards enrollment | Whether an employee is enrolled into the rewards program. |
| Bonus points | Points an operator awards directly to an enrolled team member, outside a goal. Only enrolled team members can receive them. |

## Related

- [Goals](goals.md)
- [Rewards and points](rewards-points.md)
- [Accounts and Organizations](../platform/accounts-organizations.md)