---
title: Glossary
description: Operator terms used across the Array HQ docs.
---

# Glossary

Operator terms used across the Array HQ docs. Single shared glossary across both products and the talent experience.

## A

**1PL.** First-party logistics: a warehouse operation run for one brand or operator. *(Solutions)*

**3PL.** Third-party logistics: a warehouse operation serving multiple customers. *(Solutions)*

**Account.** The top-level entity that owns billing, members, and data. *(Platform)*

**Active workforce.** The team members currently on a roster at a location. See **Roster**. *(Ops)*

**Advertising.** Job posting spend across active and passive channels, allocated against where it's producing productive hires. *(Recruiting)*

**Agentic recruiting.** Recruiting where autonomous agents handle screening, interview scheduling, and job advertising — configured and supervised by recruiters. *(Recruiting)*

**AI Agent.** An autonomous worker inside Array HQ with a defined job, data scope, and handoff to a human. See **AI Agents**. *(Platform)*

**Attainment.** The share of eligible team members who hit a goal in a window. *(Ops)*

## B

**Badge.** A one-time or repeatable milestone reward, earned automatically and worth points. *(Talent)*

## C

**Candidate.** A person being evaluated for a job. Distinct from a team member, who is already on the roster. *(Recruiting)*

**Catalog.** The set of rewards available in an organization. *(Ops)*

**Channel.** A source where a job posting runs — board, social platform, network. *(Recruiting)*

**Cost per productive hire.** Total channel spend divided by hires who land, stay, and perform. *(Recruiting)*

**Coverage.** Staff scheduled vs staff needed at a location. *(Ops)*

**Cross-org rollup.** A view that aggregates data across multiple organizations within one account. *(Platform)*

**Cross-site visibility.** The view across every site in an organization, showing who's leading and lagging on goals. *(Ops)*

**Customer separation.** Keeping inventory, labels, workstations, and staging distinct by customer in a 3PL operation. *(Solutions)*

## D

**Data scope.** The organizations and records an AI agent can read or write. *(Platform)*

**Driver.** A Fleet role responsible for moving vehicles between operational locations and completing the move record. *(Solutions)*

## E

**End Clean.** The Fleet event that records when vehicle cleaning is complete. *(Solutions)*

## F

**Failure analysis.** The process for investigating and routing failed units in a station-based operation. *(Solutions)*

**Fleet vehicle.** A vehicle moving through rental-car or fleet readiness work. *(Solutions)*

**Flag.** A surfaced signal from the roster watch agent that a site or team member needs attention. *(Ops)*

**Frontline performance.** The measurable output of a team member on the floor — speed, attendance, quality, compliance. *(Ops)*

## G

**Goal.** An operational behavior tied to a point value, with a defined window and threshold. *(Ops)*

## H

**Handoff.** The point where an AI agent's output reaches a human. *(Platform)*

## I

**Inspection.** A Fleet quality check that confirms readiness or routes a vehicle for follow-up. *(Solutions)*

## J

**Job.** A role being hired for at a specific location. Carries the screening questions and target responses that run for applicants. *(Recruiting)*

## K

**Kitting.** Combining or repacking items into a customer-ready unit. *(Solutions)*

## L

**Lead.** A Fleet role responsible for coordination, quality checks, and frontline workflow backup. *(Solutions)*

**Liability.** Outstanding earned points not yet redeemed. *(Ops)*

## M

**MCP (Model Context Protocol).** An open standard that AI platforms use to discover and invoke tools from external services. *(Platform)*

**MCP server.** The Array HQ service that exposes platform capabilities to AI platforms through the Model Context Protocol. *(Platform)*

**Match signals.** The observable factors behind a candidate's screening flag — individual question evaluations and the reason for the overall result. *(Recruiting)*

**Member.** A person with access to Array HQ. *(Platform)*

## O

**Onsite Manager.** A Fleet role responsible for site execution, data integrity, and escalation. *(Solutions)*

**Operational behaviors.** Specific, measurable behaviors that move the numbers — on-time arrival, units per hour, no-error shifts. *(Ops)*

**Operational execution.** Running the daily work of the floor — coordinated, measured, and visible. *(Ops)*

**Organization.** A workspace inside an account. *(Platform)*

## P

**Points.** The currency a team member earns by hitting goals and redeems for rewards. *(Ops, Talent)*

## R

**Ready line.** The operational state where a Fleet vehicle is staged for rentable inventory. *(Solutions)*

**Redemption.** A team member exchanging points for a reward. *(Talent)*

**Role.** The permission set for a member, applied across every organization they can access. *(Platform)*

**Replenishment.** Moving inventory from storage into active pick areas. *(Solutions)*

**Roster.** The active workforce at a location. *(Ops)*

**Roster watch.** The autonomous agent that monitors the roster for drift. *(Ops)*

## S

**Screening.** The evaluation pass between sourcing and the recruiter queue. *(Recruiting)*

**Screening agent.** The autonomous worker that sends screening questions to applicants over SMS and evaluates responses against recruiter-set target responses. *(Recruiting)*

**Screening flag.** The evaluation result surfaced on an applicant record — match, borderline, or no-match — based on how the applicant's responses compare to the recruiter's target responses. *(Recruiting)*

**Sourcing agent.** The autonomous worker that finds and ranks candidates across channels. *(Recruiting)*

**Station.** A defined step in a production or refurbishment line. *(Solutions)*

**Start Clean.** The Fleet event that records when vehicle cleaning begins. *(Solutions)*

**Streak.** The number of consecutive days a team member has answered trivia correctly, tracked at a single site. *(Talent)*

## T

**Team Member.** A person currently on the roster. Uses the My Array HQ app. *(Ops, Talent)*

**Threshold.** The level that counts as hitting a goal. *(Ops)*

**Trivia.** A daily question in the My Array HQ app that earns points for a correct answer. *(Talent)*

**Traceability.** The ability to see where a unit has been and what happened to it. *(Solutions)*

## V

**Vehicle readiness.** The Fleet workflow that moves a vehicle from identification through preparation, quality check, and inventory staging. *(Solutions)*

**Vehicle Service Attendant.** A Fleet role responsible for cleaning and preparing vehicles for rental readiness. *(Solutions)*

**Value-added services.** Additional contract work such as kitting, labeling, returns, or quality checks. *(Solutions)*

## W

**Work event.** A recorded Fleet action such as a clean, inspection, move, or ready-line placement. *(Solutions)*

**Window.** The period over which a goal evaluates — shift, day, week, pay period. *(Ops)*

**Workforce performance.** The aggregate of frontline performance signals across a site or organization. *(Ops)*