---
title: Fleet Roles
description: The frontline and supervisory roles that move vehicles through readiness operations.
product: ops
audience: operator
voice_pillar: coordinate
---

# Fleet Roles

> A role model for the people who move vehicles, prepare them, inspect them, and protect the data trail.

## The operational problem

Fleet work breaks down when role ownership is unclear. A vehicle can be cleaned but not recorded, moved but not completed, or inspected without the right follow-up. Managers need a shared role model that connects each person to the workflow they own.

## How Array HQ solves it

Array HQ treats roles as part of the operating model. Each role owns a clear part of vehicle readiness, and every meaningful action should leave a reliable event trail for managers to review.

## How it works

| Role | Primary job | Typical ownership |
|------|-------------|-------------------|
| Driver | Move vehicles safely between operational locations | Vehicle movement and move completion |
| Vehicle Service Attendant | Clean, fuel, and prepare vehicles | Clean Vehicle workflow |
| Lead | Coordinate frontline execution and inspect quality | Quality gate, workflow backup, team review |
| Onsite Manager | Own site execution and data integrity | Oversight, escalation, reconciliation |

Role access may vary by site, but the operating pattern is consistent: frontline roles create the work record, Leads coordinate and inspect, and Onsite Managers own the quality of the operation.

## What you'll be able to do

- Identify who owns each phase of the vehicle readiness process.
- Explain why open work must be resolved during the shift.
- Separate production work from oversight and reconciliation.
- Set role expectations without relying on site-specific instructions.

## Key terms

| Term | Meaning |
|------|---------|
| Driver | A Fleet role responsible for vehicle movement |
| Vehicle Service Attendant | A Fleet role responsible for cleaning and preparing vehicles |
| Lead | A Fleet role responsible for coordination and quality checks |
| Onsite Manager | A Fleet role responsible for site execution and data integrity |

## Related

- [Fleet overview](index.md)
- [Fleet workflows](workflows.md)
- [//Ops overview](../../ops/overview.md)