Account & access
How accounts are created, how members get in, and what each role can do.
The operational problem
Frontline operations rarely give the same person every kind of access. A site manager needs the roster and the rewards ledger, not the billing page. A recruiter needs jobs and candidates, not goal configuration. When everyone has the same login, sensitive work is one click from the wrong hand, and audit trails fall apart.
How Array HQ solves it
Access is scoped two ways: by organization (which sites or units a member can open) and by role (what they can do account-wide). New members are invited by an Admin with a role and organization assignment. Roles are editable later without recreating the account.
How it works
Account creation
Array HQ provisions your account at the start of the relationship. The initial account contact is set up by Array; member invites are self-serve from there.
Roles
When you invite platform users, you choose from three roles:
| Role | Sees | Does |
|---|---|---|
| Admin | Operations and billing across assigned organizations | Manage members, configure goals, run both products, view and manage billing |
| Ops | //Ops in assigned organizations | Run //Ops day-to-day |
| Recruiting | //Recruiting in assigned organizations | Run //Recruiting day-to-day |
Team Members are frontline workers on the //Ops roster. They are not invited through Administration → Members — they get access through the roster onboarding flow and use the My Array HQ app.
See Members and roles for the full permission matrix.
Logging in
Members log in to the operator portal at app.arrayhq.com. Team members on the roster use the My Array HQ app at my.arrayhq.com.
How to get access
Platform members
For Admins, Ops, and Recruiting users who need the operator portal:
- Ask an Admin on your account to send you an invitation. Invitations expire after 14 days; any Admin can resend one from the Members list.
- Open the link in your invitation email and confirm your identity.
- Set a password. You'll land in the operator portal.
Team members
Frontline workers are added to the //Ops roster — not through member invites. Once on the roster, they receive a welcome text with a link to the My Array HQ app. See Login (Talent) for the worker-side setup.
How to invite a member
Admins invite platform users from Administration → Members in the operator portal:
- Click Invite member.
- Enter their email, role (Admin, Ops, or Recruiting), and the organizations they should access.
- Click Send invite. They set up their own access from the link.
See Invite members for the full flow. To onboard frontline workers, add them to the //Ops roster.
How to change or deactivate access
- Change a role. Don't re-invite. Open the member from Administration → Members and change the role — effective immediately, everywhere they have access.
- Deactivate a member. Open the member and deactivate their account. Their historical data stays attached for audit.
What you'll be able to do
- Invite a recruiter who sees only //Recruiting in their organizations.
- Promote a Team Member to Ops without a new account.
- Deactivate a member immediately when someone leaves — without losing historical data.