Accounts and Organizations
Your company in Array HQ — one account for your business, organizations for the sites and locations where your teams work.
The operational problem
Multi-site operators rarely run as one flat org chart. You might have twelve distribution centers under one brand, three franchise concepts that share a corporate office, or a new acquisition that still bills separately. You need a setup that matches how your company is actually structured — without mixing rosters, goals, and hiring data that shouldn't touch.
How Array HQ solves it
Array HQ uses two levels:
- An account is your company in the platform — one place for billing, security, and access control.
- An organization is a site, region, or brand inside your account — where day-to-day work lives: roster, jobs, goals, and rewards.
You can run one organization or many. Admins set each member's role and assign them to one or more organizations.
How it works
Your account
Your account is generally a representation of your company in Array HQ. Everything under it — members, billing, and operational data — belongs to your business.
Array HQ keeps each account's data isolated from other customers. Separation and protection follow industry-standard security practices, so your workforce data stays within your account and is handled with the protections you would expect from an enterprise platform.
Billing and account-wide settings live at the account level. Admins manage who gets in and how organizations are set up.
Organizations inside your account
An account can hold one organization or many. Each organization is configured to reflect how your company is organized in the real world:
- A site of operations — a warehouse, store, restaurant, or facility where people work.
- A regional or brand split — when several sites roll up to one P&L but shouldn't share each other's rosters.
- Corporate support across locations — when central recruiting or HR supports several sites that keep separate rosters.
Each organization has its own roster, jobs, goals, rewards catalog, and member access. What happens in one organization stays in that organization unless someone is deliberately given access to more than one.
Who sees what
Admins set each member's role and assign them to one or more organizations. That role is the same in every organization they can access — an Operator assigned to three sites is an Operator in all three.
A site manager might see only their location. A regional director might see every organization they're assigned to. When someone needs access to a second location, add that organization to their member record. They'll switch between organizations from a single login. See Members and roles for the role catalog and permission matrix.
Common setups
One account, one organization
One brand, one operating footprint. Most customers start here with a single organization.
One account, multiple organizations
Add organizations as you open sites, launch brands, or expand into new regions. Members assigned to more than one organization can switch between them; site leaders typically see only their organization.
Multiple accounts
Separate companies or billing relationships — for example, a joint venture or an acquisition kept on its own contract. Data and reporting do not roll up across accounts.
What you'll be able to do
- Create organizations that mirror your real-world sites and how your company is set up.
- Give a regional leader access to several locations while site managers see only theirs.
- Add a new site or brand without starting a new account — or keep a separate business on its own account when billing and ownership require it.
Key terms
| Term | Meaning |
|---|---|
| Account | Your company in Array HQ — billing, security boundary, and account-wide administration. |
| Organization | A site or location inside your account, with its own roster, jobs, goals, and members. |