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Core concepts

The vocabulary that runs through the rest of the docs. Skim this once and the rest of the site reads faster.

The operational problem

Workforce tools usually invent their own dictionaries. Hiring lives in one system, scheduling in another, recognition in a third. The same person is a "candidate" in one tool, a "team member" in the next, and an "employee ID" in the third — with no shared model tying it together. Operators end up translating between systems instead of running their floor.

How Array HQ solves it

Array HQ uses a single, consistent set of nouns across recruiting, operations, and rewards. The same person flows from candidate to team member to roster line without changing identity. The same organization powers hiring in //Recruiting and day-to-day operations in //Ops. The vocabulary below is the model.

How it works

Account and organization

An account is the top-level entity that owns billing, members, and data. An organization lives inside an account and represents a separate operating unit — a brand, a region, or a business line — when one account needs more than one workspace.

Members and roles

Members are people with access to Array HQ. Every member has one or more roles that control what they can see and do — Admin, Ops, or Recruiting. Organization access is assigned separately.

Jobs and candidates

A job is a role you're hiring for at an organization. A candidate is a person being evaluated against that job. Screening is the staged evaluation that decides which candidates become hires.

Roster

The roster is the active workforce at an organization. Once a candidate is hired they appear on the roster as a team member.

Talent

Talent is the umbrella word for the people your operation runs on — candidates being evaluated, team members on the roster, and the frontline experience they share. When the docs say the My Array HQ app or Talent and Team Members, they mean the worker-facing side of the platform, as opposed to the operator portal.

Goals and rewards

Goals are the operational behaviors you want to drive — speed, attendance, output, compliance. A reward is something a team member can redeem points for — a meal credit, a fuel card, store gear — drawn from a catalog your organization curates. Points are the currency team members earn against goals and redeem for rewards. Rewards are tied to goals: points are only earned by hitting them.

AI Agents

AI Agents are the autonomous workers inside Array HQ. They source candidates, screen applicants, surface roster issues, and post status updates without manual prompting. Each agent has a defined job, runs continuously, and reports its work into the same system humans do.

Key terms

Term Meaning
Account Top-level entity that owns billing and data.
Organization A workspace inside an account.
Member A person with access to Array HQ.
Roles The permission sets assigned to a member.
Job A role you're hiring for at an organization.
Candidate A person being evaluated for a job.
Screening The staged evaluation of candidates for a job.
Roster The active workforce at an organization.
Team Member A person currently on the roster.
Talent The umbrella term for candidates and team members.
Goal An operational behavior tied to rewards.
Reward Something a team member redeems points for, from the catalog.
Points The currency team members earn and redeem.
AI Agent An autonomous worker inside the platform.