Glossary

Operator terms used across the Array HQ docs. Single shared glossary across both products and the talent experience.

A

1PL. First-party logistics: a warehouse operation run for one brand or operator. (Solutions)

3PL. Third-party logistics: a warehouse operation serving multiple customers. (Solutions)

Account. The top-level entity that owns billing, members, and data. (Platform)

Active workforce. The team members currently on a roster at a location. See Roster. (Ops)

Advertising. Job posting spend across active and passive channels, allocated against where it's producing productive hires. (Recruiting)

Agentic recruiting. Recruiting where autonomous agents handle screening, interview scheduling, and job advertising — configured and supervised by recruiters. (Recruiting)

AI Agent. An autonomous worker inside Array HQ with a defined job, data scope, and handoff to a human. See AI Agents. (Platform)

Attainment. The share of eligible team members who hit a goal in a window. (Ops)

B

Badge. A one-time or repeatable milestone reward, earned automatically and worth points. (Talent)

C

Candidate. A person being evaluated for a job. Distinct from a team member, who is already on the roster. (Recruiting)

Catalog. The set of rewards available in an organization. (Ops)

Channel. A source where a job posting runs — board, social platform, network. (Recruiting)

Cost per productive hire. Total channel spend divided by hires who land, stay, and perform. (Recruiting)

Coverage. Staff scheduled vs staff needed at a location. (Ops)

Cross-org rollup. A view that aggregates data across multiple organizations within one account. (Platform)

Cross-site visibility. The view across every site in an organization, showing who's leading and lagging on goals. (Ops)

Customer separation. Keeping inventory, labels, workstations, and staging distinct by customer in a 3PL operation. (Solutions)

D

Data scope. The organizations and records an AI agent can read or write. (Platform)

Driver. A Fleet role responsible for moving vehicles between operational locations and completing the move record. (Solutions)

E

End Clean. The Fleet event that records when vehicle cleaning is complete. (Solutions)

F

Failure analysis. The process for investigating and routing failed units in a station-based operation. (Solutions)

Fleet vehicle. A vehicle moving through rental-car or fleet readiness work. (Solutions)

Flag. A surfaced signal from the roster watch agent that a site or team member needs attention. (Ops)

Frontline performance. The measurable output of a team member on the floor — speed, attendance, quality, compliance. (Ops)

G

Goal. An operational behavior tied to a point value, with a defined window and threshold. (Ops)

H

Handoff. The point where an AI agent's output reaches a human. (Platform)

I

Inspection. A Fleet quality check that confirms readiness or routes a vehicle for follow-up. (Solutions)

J

Job. A role being hired for at a specific location. Carries the screening questions and target responses that run for applicants. (Recruiting)

K

Kitting. Combining or repacking items into a customer-ready unit. (Solutions)

L

Lead. A Fleet role responsible for coordination, quality checks, and frontline workflow backup. (Solutions)

Liability. Outstanding earned points not yet redeemed. (Ops)

M

MCP (Model Context Protocol). An open standard that AI platforms use to discover and invoke tools from external services. (Platform)

MCP server. The Array HQ service that exposes platform capabilities to AI platforms through the Model Context Protocol. (Platform)

Match signals. The observable factors behind a candidate's screening flag — individual question evaluations and the reason for the overall result. (Recruiting)

Member. A person with access to Array HQ. (Platform)

O

Onsite Manager. A Fleet role responsible for site execution, data integrity, and escalation. (Solutions)

Operational behaviors. Specific, measurable behaviors that move the numbers — on-time arrival, units per hour, no-error shifts. (Ops)

Operational execution. Running the daily work of the floor — coordinated, measured, and visible. (Ops)

Organization. A workspace inside an account. (Platform)

P

Points. The currency a team member earns by hitting goals and redeems for rewards. (Ops, Talent)

R

Ready line. The operational state where a Fleet vehicle is staged for rentable inventory. (Solutions)

Redemption. A team member exchanging points for a reward. (Talent)

Role. The permission set for a member, applied across every organization they can access. (Platform)

Replenishment. Moving inventory from storage into active pick areas. (Solutions)

Roster. The active workforce at a location. (Ops)

Roster watch. The autonomous agent that monitors the roster for drift. (Ops)

S

Screening. The evaluation pass between sourcing and the recruiter queue. (Recruiting)

Screening agent. The autonomous worker that sends screening questions to applicants over SMS and evaluates responses against recruiter-set target responses. (Recruiting)

Screening flag. The evaluation result surfaced on an applicant record — match, borderline, or no-match — based on how the applicant's responses compare to the recruiter's target responses. (Recruiting)

Sourcing agent. The autonomous worker that finds and ranks candidates across channels. (Recruiting)

Station. A defined step in a production or refurbishment line. (Solutions)

Start Clean. The Fleet event that records when vehicle cleaning begins. (Solutions)

Streak. The number of consecutive days a team member has answered trivia correctly, tracked at a single site. (Talent)

T

Team Member. A person currently on the roster. Uses the My Array HQ app. (Ops, Talent)

Threshold. The level that counts as hitting a goal. (Ops)

Trivia. A daily question in the My Array HQ app that earns points for a correct answer. (Talent)

Traceability. The ability to see where a unit has been and what happened to it. (Solutions)

V

Vehicle readiness. The Fleet workflow that moves a vehicle from identification through preparation, quality check, and inventory staging. (Solutions)

Vehicle Service Attendant. A Fleet role responsible for cleaning and preparing vehicles for rental readiness. (Solutions)

Value-added services. Additional contract work such as kitting, labeling, returns, or quality checks. (Solutions)

W

Work event. A recorded Fleet action such as a clean, inspection, move, or ready-line placement. (Solutions)

Window. The period over which a goal evaluates — shift, day, week, pay period. (Ops)

Workforce performance. The aggregate of frontline performance signals across a site or organization. (Ops)